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Talk to your buds. Come with a problem. Leave with a plan.

DISCLAIMER:
The following is fictional but represents an issue commonly addressed in the Ombuds Office. As a confidential resource, Ombuds do not share information about cases unless the visitor seeing us grants permission. The Ombuds Office is not an agent of notice for Auburn University.

Dear Ombuds,

My professor is out to get me! I got a C on my midterm paper just because she disagrees with my opinion. How do I demand a grade change?

Dear Student,

Students may request a grade change by following procedures in the Student Academic Grievance Policy. The ombuds office can assist you in interpreting the policy and preparing for the steps involved in filing a grievance.

The first step in the process is to schedule a time to talk with your professor about your paper. Faculty, especially tenured faculty, have enormous freedom in how they teach and grade. Come prepared to talk specifically about why you think your grade should be changed but be open to receiving feedback about why you received the grade and how you could do better in the future. Rather than "demanding" your grade be changed, consider asking non-confrontational questions. Most faculty sincerely want students to learn the material and do well in their courses. Listening openly to what your professor has to say will likely minimize her defensiveness, and you may learn that she has a valid point. The ombuds can help you practice for this conversation.

If talking to your professor doesn’t resolve the issue, the policy outlines a chain of conversations you should have before filing a formal grievance, including talking to the professor’s department chair or program director and the academic associate dean for undergraduates in her college. We can assist you in setting up and practicing for these meetings.

As part of our core ethical principles of confidentiality, informality, independence and impartiality, ombuds do not participate in any formal grievances. However, if you choose to file a grievance or you have one filed against you, the ombuds can help you understand the hearing process, brainstorm ideas, process the hearing once it’s over and think through next steps after the decision.

For more information on the Ombuds Office and its resources, visit our website.